As marketers, we always found “Jobs To Be Done” a bit complicated. So we first created this “paint by numbers” template to help with our own customer interviews. Eventually, we started sharing it with clients. It’s designed to help you:
Uncover people’s un-spoken true motivations, anxieties, trade-offs
Discover new channels and search terms
Find ideas for referral partners and viral growth mechanics
Write headlines that cut through using exact customer language.
A marketing JTBD interview cheat sheet: 6 interview questions to unpack your prospects, unmet needs, alternative solutions, hopes, and anxieties. For each question, you get prompts telling you precisely what to listen for.
A template “Job Card” (aka canvas): Organise your insights into “Jobs Cards” that document each customer journey. They’ll augment (or replace) cumbersome personas and get your marketers, agencies, writers and freelancers on the same page. (The right page!)
THIS PDF HAS TWO PARTS
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